What vaccinations are required for my dog?
All pets are required to be up to date on rabies vaccinations for the safety of all pets and the salon team. You must bring your pet's vaccination records on your first visit. If you are not able to find your pet's vaccination records for your first visit, we can call your veterinarian for you to confirm this information. Keep in mind, if we are not able to confirm this information, the Nash Pet Salon cannot perform services on your pet.
Can I stay with my pet during grooming?
Yes you can! We are very proud of our state-of-the-art salon and our safe and gentle handling techniques that all pets receive during their stay with us. You are always welcome to tour our facility, and stay with your precious pet anytime you like.
What is your appointment policy?
You can call anytime during salon hours to make an appointment for your pet. You can call us a few days before to schedule your appointment or if you need an appointment the same day, give us a call and we will try our best to accommodate you. When you call to make your appointment, you will receive a check in and a check out time.
If you prefer to have your pet placed on a regular bathing, grooming and styling schedule, Nash Pet Salons offer a Priority Pet Program. On your first visit, our salon team will evaluate your pet and create a schedule that fits your pet's individual needs. Coat length, physical condition, age, temperament and the type of trim style are all considered. In fact, one of our salon team members will call you the night before to remind you of your appointment. Priority Pets receive express check in and check out and have the option of the same check in and check out time frame for each appointment. Priority Pets also receive discounts on all services offered at a Nash Pet Salon. To find out more about the Priority Pet Program click here.
If I can't make my appointment what do I do?
If you can't make your appointment just give us a call, and we will gladly reschedule your appointment. If your pet is a Priority Pet, click here to reference our Priority Pet information on rescheduling your appointment.
My dog just needs his nails clipped. Do I need an appointment?
No appointment is necessary, however, if you give us a call ahead of time we will have a station ready for your pet and a salon team member available to assist you.
When can I drop off and pick up my pet?
You can check in when the salon opens and your pet can stay until the salon closes. Some Nash Pet Salons open as early as 7:30am and close at 6:00pm, depending upon the location. Click here to check the hours of operation of your local Nash Pet Salon.
Can I send someone else to pick up my dog?
Yes you can. When you check in, just give us the name and phone number of the individual who will be picking up your pet.
Does my dog have to be picked up at a certain time or can I leave him all day?
When you make your appointment you can request a pick up time. We will have your pet ready and waiting for you at that time. However, if you are not able to pick your pet up at the designated time, please call and let us know.
Will students be working on my pet?
Yes. Students and Nash Certified Instructors complete all the bathing, grooming and styling at our Nash Pet Salons. In fact, many of the groomers and stylists in your area may be Nash Graduates. Our students range from beginners entering the wonderful world of taking care of man's best friend to experts who travel from all over the world to hone their skills at Nash. Nash Graduates have achieved some of the highest awards in the pet care industry, such as the Cardinal Crystal Achievement Award for Groomer of the Year and placement on the prestigious United States Groom Team. Graduates have won Best in Show Awards at some of the largest grooming competitions in the United States, such as Groom Expo and Groom and Kennel Expo. But rest assured that Certified Nash instructors oversee all work performed on your pet closely.
What does the grooming include?
We offer various bathing, grooming and styling packages along with special a la carte services such as nail trimming, tooth brushing and magnetic massages. To find out more about our special packages click here.
How often should my pet be groomed?
Most pets are placed on a 4 to 6 week schedule, although some pets are groomed weekly. To determine the best schedule for your best friend, however, we must evaluated each pet on an individual basis. Your pet's coat type, physical condition, age, temperament, type of trim, and the life style of your pet must also be considered. For example, if your pet spends a lot of time at the lake or in your swimming pool, typically he/she will require a more frequent bathing and brushing schedule to maintain the coat than a pet that spends most of its time lounging on the sofa.
Do you bathe cats?
Yes, we do and will be happy to bathe and groom your cat. To find out more about our Cat Grooming Packages for our feline friends click here.
When should I start getting my puppy groomed?
We recommend starting the grooming process as early as 6 weeks, or as soon as your veterinarian recommends that it is safe to socialize your puppy in public spaces. It is very important that you begin this salon socialization and grooming procedures as soon as possible to allow for your precious pet to become accustomed to the salon environment and the basic grooming procedures such as nail trimming, ear cleaning and brushing. To find out more about our Puppy Package click here.
How long will it take to groom my pet?
The average time frame allowed for grooming your pet varies from 2 to 4 hours, but may take longer, depending upon the size of your pet, the amount of coat, temperament, the physical condition and of course, the type of trim style. This time frame includes at least one break so that your precious pet has time to relax in our comfortable holding area and a chance to drink some cool water.
For example, pets that arrive between 7:30am and 8:30am are usually picked up between 12:00pm - 12:30pm. However, if you cannot be without your precious pet for that length of time, just let our salon team know so that we can give you our Express Grooming Package. If you are a Priority Pet, you can receive this Express Grooming Package each time you come in.
How much will the bathing, grooming and styling cost?
The overall price of the grooming for your pet is determined by such things the breed, size, temperament, physical condition, coat condition and the type of trim style that you would like on your best friend. On your first visit with us, you will receive a personalized evaluation of your pet with one of our salon team members to determine your expectations and what the total cost will be.
Do you offer any discounts?
Yes, we offer the Priority Pet Program and the Best Friend Referral Awards. To find out more about the Priority Pet Program click here. To find out more about our Best Friends Referral Awards, click here.
If my dog has to stay all day due to my work schedule, is it possible for someone to exercise my dog during the day?
At Nash we understand that many pets cannot wait the entire day to be exercised. One of our salon team members will exercise your pet if you request it.
Can I bring food, toys, treats, and bedding with my dog?
Yes, you can bring your pet's favorite toy or blanket to make your pet's stay at our salon more comfortable.
Do you sell shampoo?
We carry only the shampoos and coat products that we use in the salon and yes, there are available for you to purchase.
Do you offer teeth cleaning and/or brushing?
Yes we offer tooth brushing, tooth and gum treatments, and mouth refreshers to keep your relationship with your best friend at its loving best. However, we do not offer teeth cleaning and scaling. At Nash, we leave these procedures to your pet's veterinarian. Click here to find out more about our special services.
Do you offer flea treatments?
Yes we do. If your pet has fleas, we use a variety of natural, products to help eradicate the fleas on your pet and soothe your pet's skin.
Do you sedate difficult pets?
No we do not! It is illegal for any groomer to sedate your pet. If your pet must be sedated due to temperament or for some other reason, you should contact your veterinarian so that he can prescribe the proper medication for your individual pet. The veterinarian may administer this medication or you may choose to do so. You can stop by the veterinarian on your way or you can give this medication at home or you can wait until you arrive at the salon. However, keep in mind that our salon team cannot administer this medication. Don't forget to bring a treat to put the medication in. For the safety of your pet, you must inform the salon team that your pet is sedated so that we can monitor your best friend during his/her stay in the salon!
Do you provide boarding or day care?
At this time, we do not offer day care or boarding.
Do you offer handstripping?
Yes, we do offer handstripping. In fact, our team has been trained by one of the best, Berno Bekebrede, who is one of the most prize-winning groomers and professional handlers in Europe, and has shown champions world wide that he has groomed.
What if my dog is aggressive towards other dogs?
If you are aware of this aggressive behavior, please tell our salon team when you call to make your appointment. When you arrive for your appointment, we recommend that you wait until there are no other pets in the reception area to check in for the safety of your pet and other pets in the salon.
